Frequently Asked Questions
Everything you need to know about your Jackson Guitars purchase and experience.
How long does shipping take for a new guitar?
Standard shipping typically takes 3-7 business days within the continental US. Each instrument undergoes a final quality inspection before leaving our warehouse to ensure it arrives in peak playing condition.
What is your return policy for instruments?
We offer a 30-day return policy for most items. Guitars must be returned in their original condition with all packaging, manuals, and accessories included to receive a full refund.
Do Jackson guitars come with a warranty?
Yes, all new Jackson guitars are covered by a limited lifetime warranty that protects against defects in materials and workmanship for the original purchaser.
Are the guitars set up before they are shipped?
Every guitar is inspected and factory-tuned by our expert technicians. However, due to temperature and humidity changes during transit, a minor setup adjustment may be required upon arrival to suit your personal playing preference.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm, allowing you to pay for your gear over time.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to monitor your shipment's progress in real-time.